FAQs
Quick answers about ordering from Maxum Mart. Can't find yours? Contact us and we will help.
Ordering
How do I place an order?
Add products to your cart, check out with your name, phone number and full address, and place the order. Email is optional. Not sure what to pick? Try the product finder or the gift finder.
Can I order or ask questions on WhatsApp?
Yes. Message us on WhatsApp from the contact page and we will help you choose and order.
Advance payment
Why is an advance needed?
A small refundable advance of Rs. 200 confirms your order and protects us from fake bookings. It is adjusted from your total, so it is not an extra charge.
How do I pay the advance?
After you place the order, payment details are shared on WhatsApp. Pay by JazzCash or EasyPaisa and send us the screenshot so we can confirm your order.
What happens to the advance if you cannot deliver my order?
The advance is refundable. If we are unable to supply your order, we will refund it.
Delivery
How much is delivery?
Delivery across Pakistan is Rs. 250, and it is free on orders of Rs. 4,000 or more. The amount is shown on the product page and at checkout before you confirm.
How long does delivery take?
Most orders arrive within 3 to 5 business days. The exact time depends on your city and the courier. See delivery across Pakistan.
How do I track my order?
Once your parcel is dispatched, we share the courier tracking number on WhatsApp. You can also use Track my order, or message us.
Receiving your parcel
Can I open the parcel before paying the rider?
No. Parcels are delivered sealed and cannot be opened before payment. You pay the remaining balance in cash to the rider when the parcel is handed over.
What if my item is damaged or wrong?
Message us on WhatsApp within 24 hours of delivery with clear photos, or a short video of you opening the parcel. We will review it and arrange a replacement or refund. See the return policy.
Returns and refunds
Which items can be returned?
Items that arrive damaged, defective or incorrect, reported within 24 hours of delivery. Items should be unused and in their original packaging.
Do you accept returns because I changed my mind?
Our returns cover damaged, defective or incorrect items. Please check each product page before ordering, or ask us on WhatsApp if you are unsure.
Wholesale and bulk orders
Is there a minimum order quantity?
No. You can buy a single piece or any larger quantity. There is no minimum number of items or minimum order value to place an order.
Do you sell at wholesale rates?
Yes, we sell direct to customers at wholesale-style prices. The price on the product page applies to any quantity. We do not currently run separate quantity-based wholesale slabs, and where a product shows a bundle price, it applies automatically.
Can I order in bulk for my shop, a gift or an event?
Yes. Order directly on the site, or send the product names, quantities and your city to us on WhatsApp or at sales@maxummart.com and we will confirm availability and delivery before you pay. See Wholesale & bulk orders.
Delivery and payment in Pakistan
Do you deliver to my city?
We deliver across Pakistan through courier partners. Enter your city at checkout. There are delivery pages for Karachi, Lahore, Hyderabad and Punjab.
Is Cash on Delivery available?
Yes, across Pakistan. To confirm an order you pay a refundable advance of Rs. 200 by JazzCash or EasyPaisa, which is adjusted from your total, and you pay the rest in cash to the rider when the parcel arrives.
How can I contact Maxum Mart?
Message us on WhatsApp from the contact page or email sales@maxummart.com. You can follow an order with its order number or your phone number on the track order page.
Is the website available in Roman Urdu?
Yes. Use the language switch at the top of any page, or open the Roman Urdu site. Products, categories, policies and checkout are available in Roman Urdu (Urdu written in English letters).