Privacy policy

Privacy Policy

At MaxumMart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

Full Name
Mobile Phone Number
Email Address (if provided)
Shipping & Billing Address
City and Postal Code
Order Details
Payment Information (only the details required to process your order)
Messages exchanged with our support team through WhatsApp, website chat, or email
Device, browser, IP address, and website usage information for security and analytics purposes

We only collect information that is necessary to provide our services.

2. How We Use Your Information

Your information may be used to:

Process and confirm your order
Verify your identity when required
Contact you regarding your order
Arrange shipment with our courier partners
Process refunds, returns, or exchanges
Provide customer support
Improve our website, products, and services
Detect and prevent fraud, fake orders, abuse, or other unauthorized activities
Comply with applicable legal obligations

We do not use your personal information for purposes unrelated to your order without your permission.

3. Order Confirmation & WhatsApp Communication

After placing an order, we may contact you via:

WhatsApp
Phone Call
SMS
Email (if provided)

These communications are only for purposes such as:

Order confirmation
Payment confirmation
Shipping updates
Delivery notifications
Customer support

4. Payment Information

For order confirmation, a PKR 200 advance may be required.

We do not store your debit card, credit card, banking passwords, PINs, OTPs, or other sensitive financial credentials.

Payments are only collected through the payment methods communicated by MaxumMart.

5. Information Sharing

Your personal information is never sold, rented, or traded.

Information is shared only when necessary with:

Courier and logistics companies
Payment service providers
Technology providers who help us operate our website
Government authorities when required by applicable law

Only the minimum information required to perform these services is shared.

6. Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve website performance
Remember your preferences
Keep items in your shopping cart
Understand visitor behavior
Improve user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Security

Protecting your information is one of our priorities.

We use reasonable administrative, technical, and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to maintain a secure environment, no website or internet transmission can be guaranteed to be 100% secure.

8. Data Retention

We retain your information only for as long as necessary to:

Complete your order
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes
Prevent fraud

When your information is no longer required, it is securely deleted or anonymized where reasonably possible.

9. Your Rights

You may contact us at any time to:

Request access to your personal information
Correct inaccurate information
Update your contact details
Request deletion of your data where legally applicable
Ask questions regarding how your information is used

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, courier companies, or analytics tools.

MaxumMart is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review their respective privacy policies before providing personal information.

11. Children's Privacy

Our website is intended for individuals who are legally capable of making purchases. We do not knowingly collect personal information from children.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or security practices.

The latest version will always be available on this page, and continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our official support channels.

WhatsApp: +92 349 4658035
Email: maxummmart@gmail.com

Your trust is extremely important to us. At MaxumMart, we are committed to handling your personal information responsibly, transparently, and securely while providing a safe and reliable shopping experience.