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Payment & COD Policy

This page explains in one place how paying works at Maxum Mart: the Rs. 200 advance that confirms your order, the balance you pay in cash to the rider, what happens if something goes wrong, and where your parcel ships from.

In short

  • Pay a small advance of Rs. 200 by JazzCash or EasyPaisa to confirm your order.
  • The advance is adjusted from your total when you accept the parcel. You pay the rest in cash to the rider (Cash on Delivery).
  • Parcels are delivered sealed and cannot be opened before payment.
  • If an item is damaged, defective or incorrect, tell us on WhatsApp within 24 hours of delivery.

How to pay, step by step

  1. Place your order with your name, phone number and full address.
  2. Send the advance. After you place the order, the order page shows the JazzCash / EasyPaisa account to send Rs. 200 to (account title and number), and we can send the same details on WhatsApp. Check the account title before you send.
  3. Send the screenshot. Send a screenshot of the payment, with your order number, to us on WhatsApp (03432973889).
  4. We confirm. We check the payment, confirm your order on WhatsApp and dispatch it. Your order is confirmed only once we have confirmed it with you.
  5. Track your parcel. When it is dispatched we share the courier tracking number on WhatsApp. You can also use Track my order.
  6. Pay the balance. When the rider hands over the sealed parcel, pay the remaining balance in cash.

Never share your wallet PIN, password or an OTP with anyone. We do not ask for them.

What the advance is

The advance confirms your order and protects us from fake bookings. It is not an extra charge: it is adjusted from your order total when you accept the parcel.

  • You accept the parcel: the advance is deducted from your total and you pay only the balance to the rider.
  • You refuse a correctly delivered parcel: the advance is not refunded, because it covers the shipping.
  • You cancel before the order ships: the advance is refunded.
  • We cannot supply your order: we tell you and refund the advance.
  • The item arrives damaged, defective or incorrect: report it within 24 hours of delivery and we arrange a replacement or a refund. See the Return & Refund policy.

Cash on Delivery: the balance

The balance is your order total minus the advance. The total is the items plus delivery of Rs. 250 (delivery is free on orders of Rs. 4,000 or more). You pay the balance in cash to the rider. The exact amounts are shown at checkout and on your order page. Please keep the cash ready; the rider may call you before arriving.

Sealed parcels and checking your item

Parcels are delivered sealed and cannot be opened before payment. After you pay, open the parcel; a short video of you opening it helps if anything is wrong. If an item is damaged, defective or incorrect, message us on WhatsApp within 24 hours of delivery with your order number and clear photos or the video.

Where your parcel ships from and how long it takes

Most of our stock is kept in Lahore with our supplier. A few products ship from our own stock in Sialkot by PostEx.

  • Items stocked in Lahore, to a Lahore address: priority dispatch, usually 1 to 2 days after your order is confirmed. See Lahore priority delivery.
  • Everything else (other cities, and the few products shipped from Sialkot): usually 3 to 5 business days.

These are estimates, not guarantees. We do not offer same-day delivery. Public holidays, courier delays, an incomplete address or a phone that cannot be reached can add time, and we keep you updated on WhatsApp.

Cancelling an order

To cancel an order, message us on WhatsApp with your order number as early as you can. An order can be cancelled before the parcel is booked for shipping, and we confirm the cancellation on WhatsApp. If you cancel an order before it ships, the advance is refunded.

Questions

Message us on WhatsApp (03432973889) or email sales@maxummart.com. Related pages: Shipping policy, Return & Refund policy, Terms & Conditions and the FAQs.