Maxum Mart Facts: Delivery, Payment, Returns, Cash on Delivery and Advance

Direct answers about ordering from Maxum Mart (maxummart.com, also written MaxumMart): Cash on Delivery, the advance, delivery, returns and contact. Prices and stock are always shown live on each product page. The same wording is used on our shipping policy, return policy and FAQs.

Who is Maxum Mart?

What is Maxum Mart?

Maxum Mart is an online store in Pakistan that sells everyday products (kitchen and home gadgets, beauty and personal care, baby and kids, gadgets, cleaning and more) direct to customers at wholesale-rate prices, with no minimum order quantity. It delivers across Pakistan by courier with Cash on Delivery. It is not related to other businesses called "Max Mart".

Where do the products come from?

Some products ship from our own stock and others are supplied by our fulfilment partner and dispatched on our behalf. Either way you order from Maxum Mart, and we are your point of contact for any question or problem.

Ordering, Cash on Delivery and the advance

Does Maxum Mart offer Cash on Delivery?

Yes. Every order is delivered by courier with Cash on Delivery: you pay the remaining balance in cash to the rider when the parcel arrives.

How much is the advance and what is it for?

The advance is Rs. 200. It confirms your order and protects us from fake bookings. You pay it by JazzCash or EasyPaisa after you place the order; the payment details are shown after checkout and shared on WhatsApp.

Is the advance refunded?

The advance is adjusted from your total when you accept the parcel, so you only pay the remaining balance on delivery. If you refuse a correctly delivered parcel, the advance is not refunded because it covers the shipping. If we cannot supply your order, the advance is refunded.

Can I cancel my order?

Yes, before the parcel is booked for shipping. Message us on WhatsApp with your order number as early as you can; we confirm the cancellation there. If you cancel an order before it ships, the advance is refunded.

Is there a minimum order quantity?

No. You can buy 1 piece or in bulk at the same wholesale-rate price per piece. See wholesale and bulk orders.

Are the prices really wholesale?

The price on a product page is the price per piece, and delivery is shown separately at checkout. We do not use fake "before" prices and we do not claim to be the cheapest in Pakistan.

How do I place an order?

Add products to your cart, check out with your name, phone number and full address, and place the order. You can also message us on WhatsApp and we will help you choose and order. Payment details: Payment & COD policy.

Delivery

How much is delivery?

Delivery costs Rs. 250 per order and is free for orders of Rs. 4,000 or more. The exact amount is shown at checkout before you place the order.

How long does delivery take?

Lahore addresses get priority dispatch, usually 1 to 2 days after your order is confirmed. Other cities usually take 3 to 5 business days, depending on your city and the courier. These are estimates, not guarantees, and we do not promise delivery on the day you order. See Lahore priority delivery and delivery across Pakistan.

Do you deliver to my city?

We deliver across Pakistan by courier. If your area is remote, enter your full address at checkout and we confirm on WhatsApp whether the courier reaches it. City pages: Lahore, Karachi, Hyderabad, Punjab.

How can I track my parcel?

When your parcel is dispatched we share the courier tracking number on WhatsApp. You can also use Track my order with your order number or phone number.

Sealed parcels, damaged items and returns

Can I open the parcel before paying the rider?

No. Parcels are delivered sealed and cannot be opened before payment.

What if the item is damaged, defective or wrong?

Tell us on WhatsApp within 24 hours of delivery, with your order number and clear photos or a short video. If the claim is approved we arrange a replacement or a refund. Items should be unused and in their original packaging. Details: return and refund policy.

Reviews

Are the ratings and reviews real?

Ratings and reviews appear only on products that have real customer reviews. Most products have none yet, and we do not show invented ratings.

Language and contact

Is the website available in Roman Urdu?

Yes. The same products and information are available in Roman Urdu (Urdu written in Latin letters) at maxummart.com/ru/.

How do I contact Maxum Mart?

Message us on WhatsApp at 03432973889 or email sales@maxummart.com. Details are on the contact page.